Overview
This two day entry level programme provides an introduction to participants to essential crew resource management and human factors concepts. The programme identifies the recognition of a need for non technical skills training and the introduction and development of this training.

Programme Code
2D–CHNT

Programme Outline
This programme includes the following modules:

• Introduction
• Human factors & CRM history
• Swiss cheese and error chain
• Fatigue and fatigue management
• Stress and stress management
• Situational awareness
• Leadership
• Decision making
• Communications
• Perception
• Threat and error management
• Organisational culture and safety
• Exam

Who Should Attend
The following personnel should attend:

• Flight crew
• Cabin crew
• Engineering and maintenance personnel
• Ground handling personnel
• Dispatch personnel
• Training and checking personnel
• Operational management personnel

Programme Outcome
At the end of this training programme, participants will have:

• Become knowledgeable in all aspects of Human Factors and Crew Resource Management core elements
• Developed Human Factors/Crew Resource Management core element skills to enhance flight safety, by improving individual and team communication, decision making, situational awareness, leadership and threat and error management skills

Qualification Certificate
Participants who have attended and successfully passed the full two days will be issued with an introduction to human factors and crew resource management achievement certificate and a schedule of the training programme content.